Midoco

Midoco Mid- and Back Office provides a comprehensive suite of tools to manage post-booking workflows. It enables the automated import of booking information from various systems across the travel ecosystem, using structured remarks to trigger downstream processes such as reconciliation, accounting, and transaction fee handling. The platform integrates transactional data with customer information and supports collaboration within large retail organisations through built-in task management, as well as clearly defined organisational structures and roles. In addition to its standard functionality, Midoco allows the implementation of customised workflows to support individual business processes. Midoco and Umbrella are PCI/DSS Level 1 and ISO/IEC 27001 certified. Umbrella Profiles is a traveller profile management solution that enables GDPR-compliant synchronisation of profile data across more than 40 booking systems. Both Midoco Mid- and Backoffice are part of the Midoco Group based in Hamburg Germany with offices in Hilden, Germany and Wetzikon Switzerland as well as representatzions in London, United Kingdom, Salt Lake City, USA and Sao Paolo Brasil.